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Frequently Asked Questions

My account

Do I have to open an account to place an order?

Yes, an account must be opened for new customers wishing to place an order. This only takes a few moments and once it is done, it is conveniently set up for all future orders.

Is my personal data safe if I create an account?

Yes, we protect our customer’s personal information on a secure server. Payments made on our site are secured by GeoTrust. So you can rest assured that your order is processed safely and securely.

Are my payment details saved in my account?

No, your payment details will not be saved in your account upon placing an order and will be requested for each future order.

How can I add a credit card to my account?

You can select payment by credit card at the checkout and add the details there, however we do not store any payment details in your account thus it is not possible to add them directly to this.

How can I add a delivery address to my account?

Under ‘MY ACCOUNT’ options, click ‘ADDRESSES’ go to ‘ADDITIONAL ADDRESS ENTRIES’ and ‘ADD NEW ADDRESS’, input the delivery address you wish to use and select ‘DEFAULT SHIPPING ADDRESS’ at the bottom of the screen followed by ‘SAVE ADDRESS’. Your delivery address has now been updated.

How can I change my email address on my account?

Under ‘MY ACCOUNT’ options click ‘MY INFO’, add your new e-mail address in the ‘E-MAIL ADDRESS’ box and click ‘SAVE YOUR CHANGES’, your new e-mail address has now been saved.

How can I change my password?

Under ‘MY ACCOUNT’ options, click ‘MY INFO’, go to ’CHANGE PASSWORD’ and type your current password into the ‘CURRENT PASSWORD’ box, type the new password you wish to use into the ‘NEW PASSWORD’ box, retyping it again in the box below named ‘CONFIRM NEW PASSWORD’, click ‘SAVE YOUR CHANGES’, your password has now been changed.

How can I change the name on my account?

Under ‘MY ACCOUNT’ options, click ‘MY INFO’ update the ‘FIRST NAME’ box and the ‘LAST NAME’ box with the name you would like to be on your account, click the box ‘SAVE YOUR CHANGES’, your account name has now been updated.

I have forgotten my password, what should I do?

Click here to enter the e-mail address associated with your account, click submit and a link will be sent directly to your e-mail address (this may appear in your spam folder), select that link and follow the instructions to reset your password .

How can I see my previous orders?

Under ‘MY ACCOUNT’ options, click ‘MY ORDERS’ your previous orders will appear there.

I’m having trouble accessing my account.

If you are having trouble accessing your account please be sure to check if caps lock is on / off and that you are entering the email address and password associated with your Miss designer golf account. Alternatively, please feel free to contact us and we can help resolve the problem.

Orders

How do I place an order online?

You will first need to register your details with us to create an account. Then simply follow these steps!

  • Browse through our website and add the required items to your basket
  • If you need to redeem a discount code on your order, type your code into the Gift Card / Voucher Code box and click redeem. Otherwise complete your order by clicking "Checkout".
  • Fill out your shipping and billing details and select a method of payment (Credit card/PayPal)
  • Click "PLACE MY ORDER"

Can I place an order over the phone?

Unfortunately as we are an online retailer we cannot take orders over the phone. However, if you are experiencing difficulty ordering please feel free to contact us and we will be happy to guide you through the process.

How do I know that you have received my order?

You will receive an order notification via email when your order is placed. Please note that this can take some time to come through.

Will I receive updates on the status of my order?

Yes, you will receive a notification via email when your order has been despatched by our warehouse team. This will change the status of your order to “Complete” on your account. DHL track and trace orders can then be monitored with your tracking number from your notification email.

How do I change the currency in which I am ordering?

To change the currency you are ordering, go to the top right hand corner of the website. Click on “Sterling / Euro” to drop down menu. Select the website language and currency and click update. The currency has now been changed.

How do I remove items from the shopping cart?

Go to your cart by clicking the cart icon on the top right hand corner of the screen. This page will list all the items that are currently in your shopping cart. To remove an item from your cart click “Remove From Cart”. We recommend you check your cart and shipping details before completing your Miss designer golf order.

Payment

What payment methods do you accept?

We accept all major credit cards; you can pay with Visa, MasterCard, Laser or PayPal.

Can I pay for my order with a gift card?

Yes you can use a gift card to pay for your order. Gift cards need to be entered manually in the ‘VIEW CART’ page before completing your order. Once you click ‘REDEEM CODE’ the discount will be deducted from the grand total immediately.

At what stage of placing an order is payment taken?

The payment is taken at the checkout page.

How will my transaction show on my statement?

Your Miss Designer Golf transaction will appear on your statement as ‘Miss Designer Golf’

Promotional Discounts & Offers

Where do I enter a promotional code?

You can enter your promotional code in the ‘Gift Card/Voucher Code’ box in the ‘VIEW CART’ page.

How do I redeem a promotional code?

Simply enter your promotional code in the Gift Card/Voucher Code box and click redeem. The discount should be deducted from the grand total immediately.

Why doesn’t my promotional code work?

If your promotional code is not working it may be incorrect or possibly expired, please check the code and expiry date and retry. If the code is still not working please contact us for further assistance.

I forgot to enter my promotional code, how can this be fixed?

Unfortunately, once you've placed your order, it is not possible to amend any details as the payment had already been authorized & confirmed. Please contact the Customer Service team as soon as you can after the order has been confirmed as it may be an option to cancel the order so that you can place it again this time using the promotional code.

I have signed up to the newsletter but have not received my 20% off discount code?

The 20% discount code may take up to 24 hours to be received. This can also sometimes come through to your Spam or Junk email folders. If you have not received your discount code in this time please contact our Customer Service team who help with giving you your code.

Can I use more than one promotional code on my order?

This will depend on the rules of each individual promotional code. If you are trying to use more than one promotional code on an order and you receive an error this means that these particular promotions cannot be used together.

Delivery

Where do you deliver to?

Miss Designer Golf delivers worldwide.

How much does delivery cost?

Standard shipping to the UK, Ireland and Mainland Europe is Free of Charge. To view our DHL charges to these locations and the rest of the world please click the following link: http://www.missdesignergolf.com/shipping-info

How long does delivery take?

Estimated delivery times for the UK are as follows:

Standard post : 8 – 10 days
DHL Track and Trace : 3 – 4 Working days
Next Day Express: Next Working day

Delivery waiting times will depend on your location. If you are outside the UK please check the shipping info by clicking the following link: http://www.missdesignergolf.com/shipping-info

How does your next day service work?

If an order is received before 13.00 on a working day and next day delivery has been selected it will be delivered on the next working day. If an order is received after 13.00 for next day express the order will be despatched the follow day & delivered the day after (2 day transit time). Please note that there are no weekend deliveries and orders received before 13.00 on a Friday will be delivered the following Monday.

What if I am not at home when my order is delivered?

If you are not home at the time of delivery the postman or courier will leave a card for you to call and arrange redelivery.

Can I choose a specific time or day for my delivery?

Unfortunately we cannot guarantee specific dates or times for delivery.

What do I need to do if my order has not been delivered within the time specified?

Please contact us by phone, email or chat and we will help track the progress of your order.

What happens if my order gets lost in the post?

We will send you a replacement order with upgraded shipping. A period of 21 days from the date of despatch must expire before an order can be deemed lost in transit.

Returns

What is your returns policy?

Miss Designer Golf offers a refund on items should you change your mind about any purchase made online within 28 days of dispatch. Garments must be in the original packaging with hangtags still on the garments, not worn, soiled or damaged. As we offer free shipping on all orders, unfortunately it is not feasible for us to offer free delivery at this time therefore you will need to cover the cost of returning the item to the nearest Miss Designer Golf returns depot.. Please use the 'returns note' letter provided with your order.

In the unlikely event that you receive incorrect or faulty goods please contact a member of our Customer Care Team within 28 days of receipt. You are not responsible for the cost of carriage under this circumstance and our team will promptly rectify your order.

For our full returns policy please click here.

How long do I have to return an item?

You have 28 days from the date your order has been dispatched in which you can return an item requesting a full refund.

Where can I return goods to?

The returns form sent with your goods contains the returns depot address label at the bottom of the page. Attach this label to the front of your returns package. Kindly note this is not a freepost label.

How do I get a new returns note if I have misplaced mine?

E-mail a member of our Customer Service Team on customerservice@missdesignergolf.com, a new returns note will be sent to you upon receipt of your request.

How will I know when you have received my return?

You can contact a member of our Customer Care Team by phone or e-mail; they will be able to advise you if your return has been received.

How long will it take for a refund to be processed?

We begin processing returns immediately upon receipt of the goods; refunds are then usually fully processed within 14 days of this.

My item is not suitable; can I exchange it for a different size/colour?

We do not offer exchanges, and so a new order for the preferred colour/size will need to be placed through our website.  A refund for the other item will be issued once we receive it back and our returns procedure is followed.

Products & Stock

Where can I find size guides?

Our comprehensive size guides can be found near the bottom of our homepage under the ‘SHOPPING WITH US’ tab. Alternatively you can access the size guides in the product details of each product page.

Do you have any stores I can physically go in to browse and try items on?

As we are an online retailer only and we do not have any physical Miss Designer Golf shop.

Can you tell me if you are getting an item back in stock?

As we are a discount store we cannot guarantee when or if we will be getting an item back in stock. We would advise our customers to keep an eye on the newsletters and our website for any new or updated stock that may become available.

Do you have a catalogue that I can shop from?

As we are an online retailer all of our products are featured on the website and we do not print any brochures to purchase from.

Do you offer a wholesale discount for buying bulk?

We do not offer a discount for buying in bulk as we are a discounted online store and all of our prices are already massively reduced.

Technical

How can I unsubscribe from the newsletters?

You unsubscribe from our newsletter open a Miss designer golf newsletter that you have received to your email inbox. Scroll down to the bottom of the newsletter and click the “unsubscribe from this list”

What internet browsers are compatible with the Miss designer golf website?

Missdesignergolf.com is compatible with all internet browsers.

How can I write a product review?

Miss designer golf will sent out a review reminder email to you two weeks after you have received your shipping confirmation email. Here you can open the email and follow the link to submit your review. Alternatively you can email our customer service team ( info@missdesignergolf.com ) your review and we will manually upload it for you.