Frequently Asked Questions
My account
Yes, an account must be opened for new customers wishing to place an order. This only takes a few moments and once it is done, it is conveniently set up for all future orders.
Yes, we protect our customer’s personal information on a secure server. Payments made on our site are secured by GeoTrust. So you can rest assured that your order is processed safely and securely.
No, your payment details will not be saved in your account upon placing an order and will be requested for each future order.
You can select payment by credit card at the checkout and add the details there, however we do not store any payment details in your account thus it is not possible to add them directly to this.
Under ‘MY ACCOUNT’ options, click ‘ADDRESSES’ go to ‘ADDITIONAL ADDRESS ENTRIES’ and ‘ADD NEW ADDRESS’, input the delivery address you wish to use and select ‘DEFAULT SHIPPING ADDRESS’ at the bottom of the screen followed by ‘SAVE ADDRESS’. Your delivery address has now been updated.
Under ‘MY ACCOUNT’ options click ‘MY INFO’, add your new e-mail address in the ‘E-MAIL ADDRESS’ box and click ‘SAVE YOUR CHANGES’, your new e-mail address has now been saved.
Under ‘MY ACCOUNT’ options, click ‘MY INFO’ update the ‘FIRST NAME’ box and the ‘LAST NAME’ box with the name you would like to be on your account, click the box ‘SAVE YOUR CHANGES’, your account name has now been updated.
Click here to enter the e-mail address associated with your account, click submit and a link will be sent directly to your e-mail address (this may appear in your spam folder), select that link and follow the instructions to reset your password .
Under ‘MY ACCOUNT’ options, click ‘MY ORDERS’ your previous orders will appear there.
If you are having trouble accessing your account please be sure to check if caps lock is on / off and that you are entering the email address and password associated with your Miss designer golf account. Alternatively, please feel free to contact us and we can help resolve the problem.
Orders
You will first need to register your details with us to create an account. Then simply follow these steps!
- Browse through our website and add the required items to your basket
- If you need to redeem a discount code on your order, type your code into the Gift Card / Voucher Code box and click redeem. Otherwise complete your order by clicking "Checkout".
- Fill out your shipping and billing details and select a method of payment (Credit card/PayPal)
- Click "PLACE MY ORDER"
Unfortunately as we are an online retailer we cannot take orders over the phone. However, if you are experiencing difficulty ordering please feel free to contact us and we will be happy to guide you through the process.
You will receive an order notification via email when your order is placed. Please note that this can take some time to come through.
Yes, you will receive a notification via email when your order has been despatched by our warehouse team. This will change the status of your order to “Complete” on your account. DHL track and trace orders can then be monitored with your tracking number from your notification email.
To change the currency you are ordering, go to the top right hand corner of the website. Click on “Sterling / Euro” to drop down menu. Select the website language and currency and click update. The currency has now been changed.
Go to your cart by clicking the cart icon on the top right hand corner of the screen. This page will list all the items that are currently in your shopping cart. To remove an item from your cart click “Remove From Cart”. We recommend you check your cart and shipping details before completing your Miss designer golf order.
Payment
We accept all major credit cards; you can pay with Visa, MasterCard, Laser or PayPal.
Yes you can use a gift card to pay for your order. Gift cards need to be entered manually in the ‘VIEW CART’ page before completing your order. Once you click ‘REDEEM CODE’ the discount will be deducted from the grand total immediately.
The payment is taken at the checkout page.
Your Miss Designer Golf transaction will appear on your statement as ‘Miss Designer Golf’
Promotional Discounts & Offers
You can enter your promotional code in the ‘Gift Card/Voucher Code’ box in the ‘VIEW CART’ page.
Simply enter your promotional code in the Gift Card/Voucher Code box and click redeem. The discount should be deducted from the grand total immediately.
If your promotional code is not working it may be incorrect or possibly expired, please check the code and expiry date and retry. If the code is still not working please contact us for further assistance.
Unfortunately, once you've placed your order, it is not possible to amend any details as the payment had already been authorized & confirmed. Please contact the Customer Service team as soon as you can after the order has been confirmed as it may be an option to cancel the order so that you can place it again this time using the promotional code.
The 15% discount code may take up to 24 hours to be received. This can also sometimes come through to your Spam or Junk email folders. If you have not received your discount code in this time please contact our Customer Service team who help with giving you your code.
This will depend on the rules of each individual promotional code. If you are trying to use more than one promotional code on an order and you receive an error this means that these particular promotions cannot be used together.
Delivery
Miss Designer Golf delivers worldwide.
To view our DHL charges click the following link: http://www.missdesignergolf.com/shipping-info
Estimated delivery times for the UK are as follows:
DHL Express Track and Trace : 1-3 Working days
Delivery waiting times will depend on your location. If you are outside the UK please check the shipping info by clicking the following link: http://www.missdesignergolf.com/shipping-info
If you are not home at the time of delivery the postman or courier will leave a card for you to call and arrange redelivery.
Unfortunately we cannot guarantee specific dates or times for delivery.
Please contact us by phone, email or chat and we will help track the progress of your order.
We will send you a replacement order with upgraded shipping. A period of 21 days from the date of despatch must expire before an order can be deemed lost in transit.
Returns
Miss Designer Golf offers a refund on items should you change your mind about any purchase made online within 28 days of dispatch. Garments must be in the original packaging with hangtags still on the garments, not worn, soiled or damaged. As we offer free shipping on all orders, unfortunately it is not feasible for us to offer free delivery at this time therefore you will need to cover the cost of returning the item to the nearest Miss Designer Golf returns depot.. Please use the 'returns note' letter provided with your order.
In the unlikely event that you receive incorrect or faulty goods please contact a member of our Customer Care Team within 28 days of receipt. You are not responsible for the cost of carriage under this circumstance and our team will promptly rectify your order.
For our full returns policy please click here.
You have 28 days from the date your order has been dispatched in which you can return an item requesting a full refund.
The returns form sent with your goods contains the returns depot address label at the bottom of the page. Attach this label to the front of your returns package. Kindly note this is not a freepost label.
E-mail a member of our Customer Service Team on [email protected], a new returns note will be sent to you upon receipt of your request.
You can contact a member of our Customer Care Team by phone or e-mail; they will be able to advise you if your return has been received.
We begin processing returns immediately upon receipt of the goods; refunds are then usually fully processed within 14 days of this.
We do not offer exchanges, and so a new order for the preferred colour/size will need to be placed through our website. A refund for the other item will be issued once we receive it back and our returns procedure is followed.
Products & Stock
Our comprehensive size guides can be found near the bottom of our homepage under the ‘SHOPPING WITH US’ tab. Alternatively you can access the size guides in the product details of each product page.
As we are an online retailer only and we do not have any physical Miss Designer Golf shop.
As we are a discount store we cannot guarantee when or if we will be getting an item back in stock. We would advise our customers to keep an eye on the newsletters and our website for any new or updated stock that may become available.
As we are an online retailer all of our products are featured on the website and we do not print any brochures to purchase from.
We do not offer a discount for buying in bulk as we are a discounted online store and all of our prices are already massively reduced.
Technical
You unsubscribe from our newsletter open a Miss designer golf newsletter that you have received to your email inbox. Scroll down to the bottom of the newsletter and click the “unsubscribe from this list”
Missdesignergolf.com is compatible with all internet browsers.
Miss designer golf will sent out a review reminder email to you two weeks after you have received your shipping confirmation email. Here you can open the email and follow the link to submit your review. Alternatively you can email our customer service team ( [email protected] ) your review and we will manually upload it for you.