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Returns Policy

 At MissDesignerGolf.com we want to and make shopping online hassle free. With us, buying and if needed returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back for any reason, you have 28 days from shipping date to do so. 

Returns Procedure:

We are happy to offer you a refund on any item purchased within 28 days of receipt should it be unsuitable. Please note that we do not offer exchanges, and so a new order for the preferred colour/size will need to be placed through our website.  A refund for the other item will be issued once we receive it back and our returns procedure is followed.

If you wish to make a return please complete the ‘returns advice’ letter provided with your order, ensuring that garments are in the original packaging with hangtags still on, not worn or damaged. We currently do not offer Free Returns, we therefore ask that you cover the cost of returning items to MissDesignerGolf.com. We recommend that you obtain proof of postage. Your ‘returns advice’ letter contains the returns address that can be cut out and attached to the front of your package. For our customers in the UK we have provided a returns depot in Cheshire, which means that returning your items is cheaper. Once your items have been delivered to this depot, they then get shipped to our main warehouse in Cork, Ireland. Please allow up to 10 working days from delivery to our depot in Cheshire for your returns to reach our headquarters in Cork, where the items will be quality checked and your refund processed ASAP.

In the unlikely event that you receive incorrect or faulty goods please contact a member of our Customer Care Team as soon as possible. You are not responsible for the cost of carriage under this circumstance and our team will promptly rectify your order. You can also contact us at info@missdesignergolf.com . In the unlikely event that you are unhappy with any part of the returns process you can access the ODR. The Online Dispute Resolution (ODR) Platform is provided by the European Commission to help online customers resolve any dispute you may have with us without going to court. It can be used for any contractual dispute arising from online purchases of goods or services where the trader and consumer are both based in the EU or Norway, Iceland, and Liechtenstein. You can access the ODR service here https://ec.europa.eu/consumers/odr

Refunds and Time Scales:

Refunds will be issued back to the original method of payment. If this payment method becomes unavailable, we will issue you with a credit which can then be used on MissDesignerGolf.com at your leisure. Please note we are unable to refund any delivery charges incurred when the initial order was placed.

Your return will be processed immediately upon receipt of goods and will be completed within 14 working days. Please note during busy periods such as Christmas, etc. it may take slightly longer for your refund to be processed but if after 28 days you have not received a refund please contact our customer service team. 

Consumers Responsibilities:

We want you to be happy with your purchase, but if you do need to follow the returns procedure we ask that you remember your responsibilities as the consumer, this will help us to process the return in an efficient timely manner for you. Please see these listed below.

  • We do not offer free returns, thus you will need to bear the cost of sending items back to us.  We suggest you use a postal service that insures you for the value of the goods you are returning, for example recorded delivery from your local post office
  • We ask you take reasonable care of the goods while in your possession.  Please make sure your items are returned new and unused.
  • The goods are your responsibility until they reach our warehouse, please pack safely to prevent damage during shipping.
  • If you decide to cancel an order under the Distance Selling Regulations* you must return the goods to Miss Designer Golf, we advise that you return goods within 28 days of the date you received them in their original packets.
  • Returns that do not meet the above requirements will not be accepted and will be sent back to the customer.

If you have a query on any of the above details or require additional assistance with your return, please get in touch with a member of our team at any stage, click here to contact us.


Photo by Dan Perry / CC BY